Help

Ordering online
Ordering by phone
Ordering by post
Delivery
Returns policy
Complaints procedure

Ordering online

When you see a product you like simply type in the quantity you wish to buy and click the 'Buy' button.

You can view 'Your Basket' at any time by clicking the 'Basket' button at the top of the page.

You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update Basket' button or by clicking on the delete icon. You can change the quantity of each product. Remember to click the 'Update Basket' button.

When you have finished shopping click the 'Checkout' button. Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or fill in the required details.

It is optional to create a new account at Hopkins & Holloway. If you would like to create an account, type in a password.

If you are a new customer please enter your invoice and delivery details. If you are a returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.

Review your order and add notes if you would like to.

Click the 'Place order' button to complete the transaction. You will now be sent to Sagepay to take your payment.

You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.

Choose how you would like to pay. We accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Paypal.

Your details will be kept safe and secure using Sagepay's secure payment system.

Enter your payment details when prompted by Sagepay. You may be asked to type in your password for Verified by Visa or Mastercard.

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Ordering by phone

Simply call +44 (0)1527 853822 between the hours of 9.00am and 5.30pm Monday to Thursday or 9.00am and 4.00pm on Fridays (excluding Bank Holidays). When ordering, have the quantities and part numbers you require and your credit/debit card details ready. We accept Visa, Visa Debit, Mastercard, Visa Electron and American Express.

You can phone outside the above hours and leave your order and credit/debit card details on the answerphone; your order will be processed the next working day.

Please note: For Next Day service, orders placed by 1.00pm will be despatched the same day provided the goods ordered are in stock. Please see Delivery for prices.

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Ordering by post

Either fill in the order form or generate a pre-filled order online. Send it together with credit/debit card details or payment (either cheque or postal order made payable to 'Hopkins & Holloway Limited') to:

hopkinsholloway.co.uk, Brickyard Lane Industrial Estate, Studley, Warwickshire, B80 7EE

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Delivery

Please see our delivery page.

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Returns policy

If you want to return a product simply send the unused product back to us in the original packaging to:

hopkinsholloway.co.uk, Brickyard Lane Industrial Estate, Studley, Warwickshire, B80 7EE

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Complaints procedure

Our customer Services Department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call +44 (0)1527 853822, send an email to sales@hopkinsholloway.co.uk or alternatively you may write to us at: hopkinsholloway.co.uk, Brickyard Lane Industrial Estate, Studley, Warwickshire, B80 7EE.

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.

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